Terms and Conditions
Last Updated: 06/10/2026
Welcome to BKBS One. These Terms and Conditions outline the rules and regulations for the use of BKBS One's Website, located at bkbsai.com.au, and the services we provide.
By accessing this website and engaging our services, we assume you accept these terms and conditions. Do not continue to use BKBS One if you do not agree to take all of the terms and conditions stated on this page.
1. Services
BKBS One provides business growth solutions including but not limited to marketing, advertising, websites, CRM systems, AI receptionists, and automated follow-up systems. The specific services provided to you will be outlined in a separate service agreement or proposal.
2. Payment Terms
Fees for our services are set out in your specific service agreement. Unless otherwise stated, all fees are quoted in Australian Dollars (AUD) and are exclusive of GST.
- Monthly subscriptions are billed in advance.
- Setup fees must be paid before work commences.
- Advertising spend (e.g., Meta Ads, Google Ads) is billed directly to your payment method by the respective platforms and is not included in our management fees.
- Failure to pay may result in suspension or termination of services.
3. Advertising and Estimates
BKBS One provides estimates for advertising costs, lead generation, and potential returns (including through our Profit Calculator). These are estimates only based on industry averages and past performance.
We do not guarantee specific results, leads, sales, or return on ad spend (ROAS). Advertising performance varies based on numerous factors outside our control, including market conditions, competition, and platform algorithm changes. BKBS One is not liable for any financial losses incurred through advertising campaigns. The foregoing is subject to the 30-Day Lead Guarantee in clause 3A, which applies only to eligible Clients on eligible plans and on the terms set out in that clause.
3A. 30-Day Lead Guarantee
3A.1 What we guarantee
If BKBS does not deliver at least the Minimum Qualified Leads to the Client within the Guarantee Period, the Client is not required to pay BKBS's management fee for that period, on the terms set out in this clause.
3A.2 Definitions
"Qualified Lead" means a person who, during the Guarantee Period, submits an enquiry through a lead form, landing page, call-tracking number or messaging channel operated by BKBS for the Client, and who: (a) provides a contactable phone number or email address; (b) is located within the Client's nominated service area; (c) enquires about a service the Client actually offers; and (d) is not a duplicate of an earlier enquiry, a test submission, a supplier, a job applicant, a spam or bot submission, or an existing customer of the Client. A Qualified Lead does not need to book, accept a quote, or purchase anything.
"Minimum Qualified Leads" means the number stated in the Client's proposal or service agreement.
"Guarantee Period" means the thirty (30) consecutive days beginning on the date the Client's first advertising campaign begins delivering impressions.
"Management Fee" means BKBS's own monthly service fee. It does not include advertising spend paid to Meta, Google or any other platform, or third-party software, SMS, email or AI usage costs, which are separate under section 2 and are not refundable under this clause.
3A.3 Client obligations
The guarantee applies only if, throughout the Guarantee Period, the Client: (a) maintains a continuously funded advertising account with a working payment method, at or above the daily budget agreed in writing; (b) does not pause, edit, delete or restrict campaigns, ad sets, ads, budgets or targeting without BKBS's written agreement; (c) provides the access, assets, approvals and information BKBS reasonably requests within five (5) business days of being asked; (d) responds to delivered leads and does not instruct BKBS to stop or narrow lead generation; and (e) has paid all amounts due to BKBS when they fall due. If the Client does not meet these conditions, the Guarantee Period is suspended for the duration of the failure and BKBS may extend the Guarantee Period by the same number of days.
3A.4 Exclusions
The guarantee does not apply where the shortfall is caused by: (a) suspension, rejection or restriction of the Client's advertising account, page or domain by a platform for reasons not attributable to BKBS; (b) the Client's business being in a category the platform restricts or prohibits; (c) the Client's premises, licensing, insurance or capacity preventing the service being offered or delivered; or (d) force majeure.
3A.5 Remedy
If BKBS has not delivered the Minimum Qualified Leads by the end of the Guarantee Period and the Client has met clause 3A.3, then at the Client's election BKBS will either refund the Management Fee paid for the Guarantee Period, or continue to provide the services at no Management Fee until the Minimum Qualified Leads have been delivered. The Client must notify BKBS in writing within fourteen (14) days of the end of the Guarantee Period to claim under this clause. This is the Client's sole and exclusive remedy for a failure to meet the guarantee, and is in addition to any rights the Client has under the Australian Consumer Law which cannot be excluded.
3A.6 Eligibility
The guarantee applies once per Client, to the Client's first Guarantee Period only, and only to plans BKBS has designated in writing as carrying the guarantee.
3A.7 Records
BKBS's records of leads delivered are the primary record for determining whether the guarantee has been met. BKBS will make those records available to the Client on request.
4. Intellectual Property
Unless otherwise stated, BKBS One and/or its licensors own the intellectual property rights for all material on BKBS One. All intellectual property rights are reserved. You may access this from BKBS One for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from BKBS One
- Sell, rent, or sub-license material from BKBS One
- Reproduce, duplicate or copy material from BKBS One
- Redistribute content from BKBS One
5. Limitation of Liability
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. In no event shall BKBS One, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
6. Client Responsibilities
To ensure the successful delivery of our services, clients are expected to:
- Provide timely access to necessary accounts, assets, and information.
- Review and approve materials within reasonable timeframes.
- Communicate changes to business operations that may affect marketing campaigns.
7. Governing Law
These Terms shall be governed and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law provisions.
8. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
9. Contact Us
If you have any questions about these Terms, please contact us:
BKBS One
Gold Coast, Queensland, Australia
Phone: +61 485 060 341
Email: liam@bkbsgroup.com
